Last Updated: August 31, 2026
We want you to genuinely love your Finewick tableware. If something isn't quite right — whether it arrived damaged, doesn't match your kitchen the way you pictured, or you simply changed your mind — this page walks you through exactly how our return and refund process works.
Return Eligibility Window
You have 30 calendar days from the date your order is delivered to request a return. This window applies whether you're returning an item because you changed your mind or because there's a problem with the product.
During the holiday season (for example, orders placed between November 1 and December 31), we may extend this window to give gift recipients more time to decide. If we offer an extended holiday return period, we'll post the specific dates on this page in advance so there's no confusion.
Condition Your Item Needs to Be In
To qualify for a return, items must be:
- Unused and unworn, with no signs of handling damage
- In their original packaging, fully intact
- Complete with all original tags, inserts, and accessories
- Free of scratches, stains, or wear that would indicate the item was used
Items that don't meet these conditions may not be eligible for a return, or may only qualify for a partial refund depending on the condition.
What's Eligible for Return
We accept returns in the following situations:
- Change of mind: If you simply decide the item isn't for you, you can return it as long as it meets the condition requirements above.
- Non-defective items: You're welcome to return an item you received in good condition if it doesn't work for your needs.
- Defective or damaged items: If your item arrived broken, defective, or different from what you ordered, you're covered — just reach out and we'll make it right.
Items That Are Not Eligible for Return
Because of the nature of tableware and food-contact items, a few categories can't be accepted back for hygiene and safety reasons:
- Flatware, utensils, or dinnerware that has been used, hand-washed, or run through a dishwasher (unless the item is defective)
- Items missing their original packaging, protective inserts, or accompanying materials
- Items showing visible scratches, chips, stains, or other signs of use
- Gift cards, if applicable
If you're ever unsure whether your item qualifies, just send us a message before shipping anything back — we're happy to check for you.
Who Pays for Return Shipping
This depends on the reason for your return:
- Defective, damaged, or incorrect items: Finewick covers the full cost of return shipping. You won't pay a cent to send it back.
- Change of mind or non-defective returns: The customer is responsible for the cost of return shipping.
If your original order qualified for free shipping (orders of $35 or more), that free shipping is not affected or deducted from your refund, regardless of the return reason.
No Restocking or Handling Fees
However your return qualifies, we never charge a restocking fee, handling fee, or any other hidden charge to process it. The only cost you may be responsible for is the return shipping itself, as outlined above.
How to Start a Return
Starting a return is simple:
- Contact us within 30 calendar days of delivery at service@finewick.com with your order number and the reason for your return. If the item is defective or damaged, please include a few photos so we can process things faster.
- Wait for confirmation. Our team will review your request and reply with return instructions. If your item qualifies as defective or damaged, we'll send you a prepaid return shipping label at no cost. If you're returning an item for a non-defective reason, we'll provide the return address and you'll be responsible for arranging your own shipping.
- Pack and ship the item back using its original packaging where possible, and send it to the address below.
- We inspect the return once it arrives, and follow up by email once it's been approved.
Return Address
All returns must be shipped to our designated return address only:
215 E Main St, Evans City, PA 16033, USA
Please don't send returns to any other address, including the address the package originally arrived from, as this may delay processing. If you're ever uncertain, confirm with our team before shipping.
Return Processing Time
Once your returned item arrives at our facility, our team typically completes inspection within 2-3 calendar days. After that, we'll notify you by email that your return has been approved.
Refund Processing Time
Once your return is approved, refunds are issued within 3-5 business days back to your original payment method. Please note that depending on your bank or card issuer, it may take a few additional days for the refund to reflect in your account.
Questions About a Return?
Our team is happy to help at any step of the process. You can reach us here:
Finewick
Return & Shipping Address: 215 E Main St, Evans City, PA 16033, USA
Official Business Address: 215 E Main St, Evans City, PA 16033, USA
Email: service@finewick.com
Phone: +1 724-776-6760
Hours: Monday–Friday, 9:00 AM–5:00 PM EST